Refund policy
# Returns, Refunds and Cancellation Policy
## Return Eligibility
Returns or replacements will only be considered if:
* The product arrives damaged or broken.
* You receive an incorrect product.
* An item is missing from your order.
* The product has a significant manufacturing defect.
You must inform us within *48 hours of delivery*. Requests received after this period may not be eligible for a replacement or refund.
## Mandatory Unboxing Video
To report a damaged, incorrect or missing product, a clear and continuous unboxing video is mandatory.
The video must:
* Begin before the outer package is opened.
* Clearly show the shipping label.
* Show the sealed packaging being opened.
* Clearly show the product and the reported issue.
* Be recorded without cuts, pauses or edits.
Please also provide clear photographs of the product and the outer and inner packaging.
Claims without sufficient photographic evidence and a continuous unboxing video may not be accepted.
Non-Returnable Products
The following products cannot be returned or exchanged:
* Personalised or customised products
* Made-to-order products
* Earrings and other products that cannot be returned for hygiene reasons
* Products purchased during sales, exhibitions or promotional offers
* Gift cards
* Products damaged due to incorrect use, handling or storage
* Products showing signs of wear, alteration or accidental damage
* Products returned without their original packaging
* Products with minor variations associated with handmade craftsmanship
Slight differences in colour, flower placement, resin texture, pattern, size or finish are natural characteristics of handmade products and are not considered defects.
Colours may also appear slightly different depending on lighting, photography and screen settings.
The appropriate resolution will depend on the nature of the issue and product availability.
Refunds
If a refund is approved, it will be processed to the original payment method used while placing the order.
Refund processing timelines may vary depending on your bank or payment provider.
For cash-on-delivery orders, approved refunds may be issued through bank transfer, UPI or store credit. Customers may be required to provide the necessary payment details.
Personalised, customised or made-to-order products cannot be cancelled once work has started.
Once an order has been dispatched, it cannot be cancelled.
Nayaab Art reserves the right to cancel an order due to product unavailability, payment issues, incorrect pricing, serviceability concerns or unforeseen circumstances. In such cases, the amount paid will be refunded.
## Contact Us
To request a replacement, refund or order cancellation, please contact us through the details provided on the *Nayaab Art* website.
Please include:
* Your name
* Order number
* Reason for the request
* Clear photographs
* A continuous unboxing video, where applicable
All requests are reviewed individually, and the final resolution will be communicated after the submitted information has been assessed.